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Terms of service

Welcome to The Posh Monk! These Terms and Conditions (“Terms”) govern your use of our website located at www.theposhmonk.com (“Website”) and the purchase of products (“Products”) through this Website. By accessing or using the Website, you agree to these Terms. Please read them carefully.

1. General Information

  • The Posh Monk is operated by Listening Wind Retail Networks LLP, an Indian company with its registered office at C-209, Second Floor, Sarvodaya Enclave, New Delhi – 110 017.
  • By accessing this Website, you accept these Terms and agree to be bound by them. If you disagree with any part of the Terms, please do not use our Website.
  • We may update these Terms from time to time. Changes will be posted on this page with the effective date. Continued use of the Website implies acceptance of the revised Terms.

2. Eligibility

  • To use this Website or make a purchase, you must be at least 18 years old and have the legal capacity to enter into binding agreements.
  • By using the Website, you confirm that you meet these eligibility requirements.

3. Account Registration

  • You may browse the Website without registering. However, to make a purchase, you may be required to create an account.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • Please notify us immediately if you suspect any unauthorized access to or use of your account.

4. Product Information and Availability

  • We strive to provide accurate descriptions, images, and pricing of Products on our Website. However, we do not warrant that descriptions or other content on the Website are entirely accurate, complete, or error-free.
  • Availability of Products is subject to change without notice, and we reserve the right to limit the quantity of any item or discontinue a Product.

5. Pricing and Payment

  • All prices listed on the Website are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.
  • We accept various payment methods as displayed at checkout. By placing an order, you authorize us to charge your selected payment method for the total amount.
  • In case of pricing errors, we reserve the right to cancel any orders placed at the incorrect price. We will notify you and provide options to proceed.

6. Order Processing and Shipping

  • Once an order is placed, you will receive an email confirmation. Order acceptance and fulfilment are subject to product availability and payment verification.
  • We aim to process orders promptly. Delivery timelines may vary based on location and are estimated at checkout.
  • Shipping costs and options are displayed during checkout. You are responsible for providing accurate shipping details.

7. Returns, Refunds, and Cancellations

  • Returns: Products may be returned within 7 days of delivery, provided they are unused, in original condition, and with all tags attached. Return shipping costs are the customer’s responsibility unless the item is faulty.
  • Refunds: Refunds will be processed once the returned item is received and inspected. Please allow 7–10 business days for the refund to be credited to your original payment method.
  • Cancellations: Orders can be cancelled within 6 hours of placing the order. After this period, cancellations may not be accepted if the order has been processed.

8. Intellectual Property Rights

  • The content on our website, including text, images, logos, and graphics, is the property of Listening Wind Retail Networks LLP or its licensors, and is protected by Indian intellectual property laws. Please note that while our blog posts are written by us, the information contained therein is based on publicly available data and is not proprietary to us.
  • You may not reproduce, distribute, or otherwise use any content from this Website without prior written permission from Listening Wind Retail Networks LLP.

9. Limitation of Liability

  • To the extent permitted by law, Listening Wind Retail Networks LLP will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of, or inability to use, the Website or Products purchased through it.
  • We are not responsible for any delay or failure to perform due to circumstances beyond our control, including but not limited to natural disasters, internet outages, and technical failures.

10. Indemnification

  • You agree to indemnify and hold harmless Listening Wind Retail Networks LLP, its officers, partners, directors, employees, and agents from any claims, damages, liabilities, or expenses arising from your use of the Website or violation of these Terms.

11. Third-Party Links

  • Our Website may contain links to third-party websites. These links are provided for convenience only, and Listening Wind Retail Networks LLP does not endorse or take responsibility for the content of these external sites. Your use of linked sites is at your own risk.

12. Privacy Policy

  • Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

13. Governing Law and Dispute Resolution

  • These Terms and your use of the Website shall be governed by and construed in accordance with the laws of India.
  • Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Delhi in India.

14. Termination

  • We reserve the right to suspend or terminate your access to the Website, with or without cause, if we believe you have violated these Terms or engaged in any fraudulent, abusive, or unlawful activity.

15. Contact Information

If you have questions regarding these Terms or need further assistance, please contact us:

  • Address: Listening Wind Retail Networks LLP, C-209, Second Floor, Sarvodaya Enclave, New Delhi – 110 107
  • Phone: +91 9311538422